Isabella Chang
CS @ Michigan | Aspiring Technical Support & Engineering Leader
Education
B.S. Computer Science - University of Michigan
Jan. 2025 - Dec. 2026Ann Arbor, MI · GPA 3.4/4.0
Coursework: Data Structures & Algorithms, Data Privacy, Web Systems, Human-Centered Design & Development
Leadership
ITS Tech Consultant Manager
Jan. 2025 - PresentUniversity of Michigan · Ann Arbor · promoted from Consultant II
- Primary escalation for tech support across 3 campus sites, 500+ daily users
- Hardware/software troubleshooting, imaging, and config - 200+ tickets
- Onboard and train consultants
Activities Chair
May 2026 - PresentF.E.M.M.E.S.
- STEM activity hosts for 200+ K-12 participants
Work Experience
Project Manager Intern
May 2026 - Aug. 2026UM Health ITS
- Built AI risk-data scraper after API stall; Director of ERM approval
- Automated hyperlink audits (Python) - ~7hr to 10sec
- Led standups for 5-person team; Jira / TDX / ServiceNow
- Authored 3 project charters; kickoff deck to executive sponsor
Software Engineering & Product Intern
Jan. 2026 - Aug. 2026Tenant Exchange
- Python scraping: 400+ CollegePads listings, 232 addresses, 10 rental companies
- Shipped production code; biweekly status calls
- Stakeholder sessions with CEO and partners
Research
Generative AI & Information Seeking RA
Aug. 2025 - May 2026UM School of Information
- Analyzed 1,005 AI-child conversation logs (52 participants); TF-IDF, cosine similarity
- Longitudinal NLP study planning
- Presented to 1,500+ at UROP Symposium
Project
Product Manager | MEPA
May 2026 - July 2026- Led 4-person team for AI health app for elderly / caregivers
- Accessibility-first PRDs
Skills
Python
pandas
NumPy
BeautifulSoup
Selenium
C++
Java
SQL
HTML/CSS
Git
ServiceNow
Jira
Microsoft Project
MS Office
Figma
Notion
Claude
ChatGPT
Gemini
Cursor
Leadership
Escalation
Stakeholder comms
Interests
Traveled to 30+ countries · nationally competitive table tennis and pickleball · summit Mt. Fuji